Posted by March, 13 2020 8:29 pmon
Are there small tasks that you wish your employees didn’t have to handle? From answering phones to handling payments and many other small jobs, these everyday tasks are the things that keep employees busy while they’re on the clock. They’re also the kinds of things that can eat away at your labor costs, if you’re spending it all paying employees to handle them instead of more meaningful duties.
How do you solve this problem? By handing those tasks over to a BPO organization. Here’s what you need to know about doing so - and whether or not this kind of partnership might work for you:
BPO - or business process outsourcing - organizations are exactly what they sound like. These are companies dedicated to handling business process tasks that other companies do not want to do. Whether it is because they lack the staff and time or resources to complete these tasks, or simply because they would rather not, theBPO organization is a great entity to hand them off to.
The point of working with a BPO is the assumed trust that a company can place in them that their tasks will be handled correctly and on time. When outsourcing these tasks, a company is making a contract or creating a partnership that allows them to hand off not only the tasks they do not want to tackle, but the worry that comes along with getting them taken care of. It’s all off your shoulders when you pair up with a BPO!
There are two primary types of BPO organizations. They are divided by the types of tasks they handle - either front of office or back of office tasks. What does this mean? For someone not in the industry it may sound strange. However, these terms are simply referring to whether these types of tasks interact with the general public.
Back of office tasks include things like billing and payroll. These are generally thought of as unseen by the public. Front of office tasks include answering phones or making calls - direct dealings with the public. These tasks may sometimes overlap, though, and there are plenty of BPO organizations that handle both types of outsourced tasks.
There are more ways to classify a BPO organization, this time by where it is located in relation to the company that is partnering with it. The three primary types include:
Wondering if you would be a good fit for partnering with a BPO? The truth is, there is a BPO organization out there that would work well with almost every company. From budget concerns to cultural or communicative issues, nearly every concern can be overcome by choosing the right BPO.
So, who outsources? Companies of all sizes and types rely on BPOs to help make things run more smoothly. Some of the largest corporations in the United States and elsewhere do it, both as a way to save money and a way to streamline their everyday operations.
If so many companies outsource their business operations, there must be big benefits, right? There certainly are. Some of these include:
Thinking about partnering with a BPO organization this year? If so, don’t forget to check in with the industry experts at ChaseData first. We have the software solutions you need to make collaboration with other organizations easier than ever - and that includes your BPO of choice. Give us a call today to learn more!