Posted by December, 11 2019 8:29 pmon
Launching a call center isn’t something that has to be reserved for those with years of experience in the industry. While experience can certainly help you prepare for the launch of your new business, there are plenty of people who set up small contact center operations from their own home or a rented space with great success. Here, we’ll show you what it takes to prepare for launching a call center - and doing it right from the very beginning!
There are many types of call centers. All of these can benefit businesses in various industries, but certain types of centers are best suited to specific applications.
The four most common types of call centers are inbound call centers, outbound call centers, web-enabled call centers, and telemarketing facilities. In some cases, outbound centers are also used for telemarketing or sales.
Telemarketing centers are a type of outbound call center in which goods or services are advertised or promoted via outgoing calls. While sales are often made this way, the goal of the calls going out is to promote the services or products that a company offers.
To determine which type of contact center you should launch, think about what types of goods or services your company - or partner companies - offer. If you are primarily involved in one of the industries mentioned above, you’ll find an easy fit in a single type of center. If you offer numerous products and services or both sell and offer support for your goods, you may need to consider a blended approach.
Without a business plan, your center cannot hope to be successful. However, the type of plan you create will depend largely on the type of center you are launching.
Some of the information you will need to include in your business plan includes:
With this plan in place, you and your management team will have something to refer back to - and adjust - as your company grows.
The benefit of a business plan goes beyond simply having a road map to your own success. It can also show others that you are serious about what you’re doing. This method of demonstrating your commitment is important when launching a call center since you will need to secure capital support in your center’s early days. Having a solid, realistic business plan can help you get it.
Before you can launch, you will need to file all the necessary paperwork for tax purposes. To do this, you will need to reach out to your state’s Office of Finance and Taxation. When launching a call center, you will also need to determine what your state and local ordinances are regarding starting a business from home or from a rented space. Ensuring that you meet all requirements and that your company is operating legally will help during tax time - and will keep you out of trouble, too!
Of course, before launching a call center, you will need to ensure that your staff has the equipment that they need.
The initial investment may be high, depending on how much equipment and technology you need. Some centers have equipment from previous businesses already available, while others begin from scratch. Either way, that upfront investment is one of the most important you will ever make, since you will need the tools and technology you acquire for your agents to do their jobs properly.
Some of the investments you may need to make include:
Another major expense in the first phase of launching your center is call center software. This can be pricey, especially if you don’t currently have the correct software or if what you have at present needs an upgrade. However, it is perhaps the most important investment you will make in the early days of your center since you won’t be able to serve consumers or clients without it.
For all the tools and technology you need to get your contact center started successfully, talk to the industry experts at ChaseData. We have what your team needs to get started on the right foot, no matter what size shoe your business wears. Give us a call today to learn more!